General Troubleshooting

If something doesn’t look right in CoachNow — videos won’t load, you’re not getting updates, or your invite never arrived — here are a few common fixes to try.

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1. Check Junk, Spam, or Promotions Folders.

If you haven’t received your invitation or password reset email, it’s often just hiding in another inbox tab.

Tip:
Search your email for “CoachNow” and be sure to check:
 • Junk or Spam
 • Promotions (especially in Gmail)
 • Social or Updates tabs

If you still don’t see it, ask your coach to resend the invitation and open it as soon as it arrives.

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2. Make sure your app is up to date.

Using an older version of CoachNow can cause issues with loading videos, viewing Spaces, or getting notifications.

How to check:
 • Go to the App Store (iPhone) or Google Play (Android)
 • Search CoachNow
 • Tap Update if available
Then close the app completely and reopen it.

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3. Turn on push notifications.

If you’re not getting alerts when your coach posts new videos or comments, your notifications are probably turned off.

To fix:
 • Go to your phone’s Settings → Notifications → CoachNow
 • Toggle Allow Notifications to ON
 • You can also check in the app under Settings → Notifications

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4. Check your Wi-Fi or data connection.

If videos aren’t playing or pages won’t load, your signal might be weak.
Try switching between Wi-Fi and cellular data or moving closer to your router.

Tip: Closing and reopening the app after reconnecting often fixes loading issues.

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5. Allow access to your camera and photos.

If you can’t upload swings or videos, CoachNow might not have permission to access your camera or photo library.

To fix:
 • Go to Phone Settings → CoachNow
 • Toggle Camera and Photos to ON

Then reopen the app and try uploading again.

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6. Refresh the app manually.

Sometimes CoachNow needs a quick refresh to show new posts or videos.

To refresh:
Pull down from the top of the screen in your Space until you see the loading icon, then release.

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If you’ve checked all of these and things still aren’t working, try deleting and reinstalling the CoachNow app — that usually clears up most lingering issues.

After reinstalling, log back in using the same email your coach invited you with.